Customer Terms and Conditions

Customer Terms and Conditions

All items in your order are sold by Frylow Sales Inc. also known as Frylow Online.  All persons submitting a transaction to FSI (herein “Customers”) and are submitting a transaction to FSI through the website (located at or through the phone, are agreeing to be bound by the Customer Terms and Conditions, and Warranty and Returns Policy, and if renting equipment, the Equipment Rental Agreement.

Import Fees & Duties

Those items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

This shipping costs and fees paid will be used, only to reimburse the Designated Carriers for the carriage of your shipment to the destination country.  You further agree that the Designated Carriers may disclose to FSI (as applicable) the amount of actual Import Fees levied on the item you have purchased from FSI.

To obtain details regarding the actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.

These terms and conditions are in addition to the standard Conditions of Use of the FSI website. Pursuant to those terms, title, and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States.


For products shipped internationally, please note that manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country product standards (requiring purchaser to meet appropriate standards where necessary). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from FSI, the recipient is the importer of record and must comply with all laws and regulations of the destination country.


Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.

Customs authorities require the value of the gift item to be stated directly on the package.

Rental Subscriptions

Any customer who is subscribing to rent equipment from FSI, is also agreeing to the Equipment Rental Agreement available on the website here:

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